Privacy Policy

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This Privacy Policy explains how ΠΑΝΑΓΙΩΤΗΣ ΤΣΑΠΕΤΗΣ ("we", "us", "our"), the operator of panagiotistsapetis.gr, collects, uses and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

We collect personal data in the following ways:

Order form: name and telephone number submitted through the order form on our website.
Contact form: name, email address and message content when you use the contact form.
Automatically: standard server log data (IP address, browser type, pages visited, date/time) collected when you visit our website.
Cookies: with your consent, we may collect analytics and marketing data through cookies. See our Cookie Policy.

2. How we use your information

To process and confirm your order by telephone
To arrange delivery and take payment on delivery
To respond to enquiries submitted via the contact form
To improve our website and services (analytics, where consented)
To show relevant advertising (marketing, where consented)

3. Legal basis for processing (UK GDPR Article 6)

Contract performance (Art. 6(1)(b)): processing your order and arranging delivery.
Legitimate interests (Art. 6(1)(f)): fraud prevention and website security.
Consent (Art. 6(1)(a)): analytics and marketing cookies, where you have provided consent via our cookie banner.

4. Sharing of information

We do not sell your personal data. We may share data with:

Courier and logistics partners for delivery purposes
Google LLC - for analytics and advertising services (where consented); Google's privacy policy applies
Competent authorities where required by law

5. Data security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure. Our website is served over HTTPS.

6. Your rights

Under UK GDPR you have the right to: access your data; request correction or erasure; object to processing; request restriction; data portability; and to withdraw consent at any time without affecting prior processing. To exercise any right, contact us at info@panagiotistsapetis.gr. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. International transfers

Some data (e.g. via Google services) may be transferred outside the UK. Where this occurs, we rely on adequacy decisions or standard contractual clauses to ensure adequate protection.

8. Retention periods

Order data is retained for up to 6 years to comply with UK tax and accounting obligations. Contact form data is deleted within 12 months of resolution. Analytics data is subject to Google's retention settings (up to 26 months).

9. Children's privacy

Our website and products are intended for adults only. We do not knowingly collect personal data from persons under 18 years of age.

10. Third-party services

We use the following third-party services, which may process personal data:

Google Ads conversion tracking - tracks actions after ad clicks (with your consent). Cookies: _gcl_au, _gcl_aw.
Google Analytics - website usage statistics (with your consent). Cookies: _ga, _gid, _gat.
Google Maps (Embed API) - used on our contact page to display our location. Google's privacy policy applies to map interactions.
Google Consent Mode v2 - manages consent signals passed to Google services in accordance with your preferences.

11. Cookies

We use cookies as described in our Cookie Policy. You can manage your preferences at any time using the cookie settings button at the bottom of our website.

12. Updates to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after a material change constitutes acceptance of the revised policy.

13. Contact

ΠΑΝΑΓΙΩΤΗΣ ΤΣΑΠΕΤΗΣ
ΛΗΛΑΝΤΙΩΝ 208, 34100 ΧΑΛΚΙΔΑ, Greece
Email: info@panagiotistsapetis.gr
Tel: +44 20 3984 7261